Frequently Asked Questions
Everything you need to know about your Scarlett Chase® experience.
What is the signature comfort technology in Scarlett Chase® footwear?
Every pair of Scarlett Chase® shoes features our proprietary 360-degree comfort engineering, combining orthotic-grade arch support, pressure-relieving foam layers, and a stabilized heel cradle to ensure luxury style without the pain.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your items sooner for a special event.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn merchandise in its original packaging. Please ensure the protective film on the outsoles remains intact when trying on your shoes indoors.
How do I determine my correct size?
Our footwear generally runs true to size. We recommend consulting our detailed Size Guide located on each product page, which includes international conversion charts and specific fit recommendations for narrow or wide feet.
Do you offer international shipping?
Yes, Scarlett Chase® ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
How should I care for my leather and suede products?
To maintain the longevity of your investment, we recommend using a high-quality weather protectant spray before your first wear. For leather, use a damp cloth and specialized conditioner; for suede, use a soft-bristled brush to maintain the nap.